At 388wih, we believe that great gaming starts with a safe environment. Our responsible gaming programme is built around one simple idea: every player on our platform — whether you are betting on the PSL from Lahore or spinning a slot in Karachi — deserves the tools and information to stay in control of their experience. This page outlines everything 388wih provides to help you do exactly that.
Responsible gaming is not a disclaimer at the bottom of a page — it is woven into every part of how 388wih operates. Here are the six pillars of our player protection approach.
Every 388wih account goes through a mandatory age verification process. Players must confirm they are at least 21 years old during registration, and KYC documents are checked before any withdrawals are processed. Underage accounts are permanently closed upon detection.
Set daily, weekly, or monthly deposit and loss limits directly from your 388wih account dashboard. Limits take effect immediately when reduced and require a cooling-off period when increased — giving you genuine control over your spending in PKR.
Enable session time alerts in your account settings to receive periodic reminders of how long you have been playing. 388wih can prompt you at 30-minute, 1-hour, or 2-hour intervals — a simple nudge that helps you stay aware of time spent on the platform.
Need a short break? 388wih offers cooling-off periods of 24 hours, 48 hours, 72 hours, or 7 days. During a cooling-off period, your account is temporarily suspended from real-money gaming, though you can still access your account history and support.
If you feel you need a longer break, 388wih offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion is actioned within 24 hours of your request. During the exclusion period, you cannot register a new account or access any 388wih services.
Our dedicated responsible gaming support team is available around the clock via live chat and email. Whether you want to set a limit, request a self-exclusion, or simply talk through any concerns, our team is trained to assist with empathy, not judgment.
Every tool listed below is available to all registered 388wih players at no cost, accessible directly from your account settings panel. No special request is needed — you are in control.
Cap your daily, weekly, or monthly deposits in PKR. Changes that lower your limit apply instantly; increases take 7 days to come into effect.
Account SettingsSet a maximum amount you are willing to lose within a defined period. Once reached, your access to real-money play is paused until the period resets.
Account SettingsChoose reminder intervals — 30 min, 1 hr, or 2 hrs. A notification appears during your session so you are always aware of your play time.
Account SettingsEnable net session P&L summaries at intervals. See your real financial position for the current session displayed clearly on screen.
Account SettingsTemporary account suspension for 24 hours to 7 days. Activates within minutes of your request. No real-money access during the cool-off window.
InstantRequest exclusion for 1 month up to permanent. Processed within 24 hours. You cannot reverse a self-exclusion before its minimum period expires.
Critical ToolFollow these steps to access the responsible gaming tools inside your 388wih account:
Access the 388wih platform and sign in to your registered player account using your credentials.
Click on your profile icon in the top right and select "Account Settings" from the dropdown menu.
Select the "Responsible Gaming" tab within your settings panel to see all available tools in one place.
Choose and activate whichever tools fit your needs. Changes that restrict your access apply immediately.
If you cannot access settings or need urgent help, contact our support team 24/7 via live chat.
Problem gambling can affect anyone — regardless of income, background, or how long they have been playing. Recognising the early signs is the first step toward getting things back under control. If you identify with several of the statements below, we strongly encourage you to use one of the responsible gaming tools available on 388wih, or to speak with a support professional.
Chasing losses: Continuing to play — or increasing bet sizes — in an attempt to recover money you have already lost in a previous session.
Gambling beyond your means: Using money set aside for rent, groceries, bills, or family expenses (such as school fees or household utilities) to fund your gambling activity.
Hiding your gambling: Feeling the need to conceal the amount of time or money you spend gambling from your family, friends, or colleagues.
Difficulty stopping: Repeatedly attempting to reduce or stop gambling but finding it very difficult or impossible to do so without professional help.
Neglecting responsibilities: Missing work commitments, family obligations, or social activities because of time or energy spent on gambling.
Borrowing to gamble: Taking loans, using credit, or borrowing money from friends or family specifically to fund gambling activity or cover gambling debts.
Take a moment to honestly reflect on these questions. If you answer "Yes" to three or more, consider using 388wih's responsible gaming tools or reaching out for support.
Do you spend more time or money gambling than you originally intended when you started a session?
Have you ever gambled with money that was meant for essential household or family expenses?
Do you feel restless, irritable, or anxious when you try to cut down on or stop gambling?
Have you lied to someone close to you about how much time or money you have spent gambling?
Do you find yourself gambling to escape stress, anxiety, or difficult situations in your daily life?
After losing, do you feel a strong urge to return as soon as possible to try and win the money back?
Has gambling ever caused significant problems in your relationship with family, friends, or at work?
388wih enforces a strict minimum age requirement of 21 years. This is not just a legal checkbox — it is a fundamental commitment we take seriously. Gambling is not appropriate for anyone under this age, and 388wih goes beyond basic age-gate questions to verify player age through documented KYC processes.
During registration, all players are required to confirm their date of birth. Before any withdrawal is processed, identity documents — including a valid Pakistani CNIC or passport — must be submitted and verified. Accounts where age cannot be confirmed are suspended immediately pending verification.
If you are a parent or guardian and suspect that someone under 21 in your household has registered or is using a 388wih account, please contact our support team immediately. We will investigate and act within 24 hours.
Entered at registration. Players confirm they are 21+ and acknowledge the age restriction policy.
A valid CNIC, passport, or other government-issued ID must be submitted and verified before withdrawal.
388wih uses specialist KYC providers to cross-check submitted documents for authenticity and age compliance.
Accounts flagged for suspicious age-related behaviour are reviewed manually by the compliance team at any time.
Any account found to belong to a person under 21 is permanently closed and all funds are handled per our Terms & Conditions.
Self-exclusion is one of the most powerful tools available to you. It is not a sign of weakness — it is an intelligent, proactive decision. Here is exactly how the process works on 388wih.
Self-exclusion is designed to be difficult to reverse during the exclusion period. This is intentional — it ensures you have genuine time away from the platform without impulsive decisions undermining your choice.
We pledge to operate 388wih as a platform where entertainment, safety, and player wellbeing are inseparable. Every feature we build, every policy we write, and every support interaction we conduct is guided by the principle that responsible gaming is not an add-on — it is foundational.
We will never send marketing communications to self-excluded players. We will never compromise on age verification. We will never hide the tools that help you stay in control. And we will always treat every player who reaches out for help with the respect and confidentiality they deserve.
This is our commitment to the 500,000+ players across Karachi, Lahore, Islamabad, Faisalabad, and beyond who trust 388wih with their entertainment. Play smart. Play safe. Play responsibly.
If you are concerned about your gambling or want to activate any responsible gaming tool, contact our dedicated support team right now. No judgment. No delay. Just help when you need it.
Email: [email protected] | Live Chat available 24/7 on the 388wih platform